At your service: how businesses are taking care of their customers online – The Guardian

From courteous staff on the shop floor to professional correspondence on the phone ... As people and corporations become more social online, the need to be engaged instantly via social networks is proving to be a challenge.

John Lewis ups sales guidance, sees UK recovering – The Guardian

John Lewis , which trades from 29 department stores across the UK, eight smaller 'at home' stores, and an online business, has long outperformed the wider market as its generally more affluent customers have been less impacted by the downturn.

Facebook IPO: the data behind our animation – The Guardian

One in three of the two billion people online in the world are on Facebook ... So, how much data is that? Facebook stores more than 100 petabytes of your photos and videos. That's 100,000 times the size of the Library of Congress Or the ...

Warm up the record player! Laura Barton returns to Alan’s – The Guardian

Alan's stopped selling records in 2000, and for two years the shop stood shuttered – a victim of bigger stores and the rise in online music sales. The shop's non-music interests – skateboards and BMX bikes – moved to new premises near the railway ...
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